4G Capital: Data Privacy Policy

Introduction

At 4G Capital Limited we are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at dataprotectionofficer@4g-capital.com .

We take your privacy seriously, this Policy document together with our Terms and Conditions and Data Protection Manual, sets out what information we collect,how we use it and what rights you have in relation to it.

This Policy applies to all information collected through our websites, our mobile platforms, in person or digital registration, sales, and marketing events.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

  1. What information do we collect?

    We collect personal information that you consent to give to us. The personal information we collect may include:

    1. Name and Contact Data:

      First and last name, contact information including your telephone numberand place of work and details of your next of kin.

    2. Identification Data

      For purposes of meeting our KYC requirements, we may request for your national identification number.

      The above is the basic information we collect, we may request additional information depending on the type of product or service you request.

  2. How do we use your information?

    We process information for purposes of our legitimate business interests, including the fulfilment of your contract with us and compliance with our legal obligations, We use the information we collect to:

    1. To facilitate account creation;

    2. To inform you of upgrades to any products or services you may have withus;

    3. To send administrative information to you;

    4. Facilitate disbursement your loan(s);

    5. Request feedback;

    6. To enforce our terms, conditions and policies;

    7. To respond to legal requests.

      As our business evolves, there may be additional processing of your personal data. We will only process data in accordance with the services you have contracted with us and/or when we have sought your consent to do so.

  3. Do we share information with third parties?

    It may be necessary to share your information with third party vendors to enable us provide you with the services you have requested.

    We only share information with your consent, to comply with national laws, to protect your rights, or to fulfil business obligations.

  4. Do we use cookies and other tracking technologies?

    We may use cookies and similar tracking technologies to review or store information to enable us better analyse access to and use of our website. If we have enabled cookies on our website, you will be given an option to opt out.

  5. Will your data be transferred?

    We store your data in our physical servers. We also store data in cloud servers which may be located in various geographical locations depending our serviceprovider.

    All our service providers have adequate protection measures to ensure data stored in their servers are protected.

  6. How long do we keep your information?

    We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

  7. Is your data safe?

    We have implemented appropriate technical and organizational security measures designed to protect any personal information we process. We remind you that if accessing our website or any of our mobile platforms, to ensure securityof your data you should always use a secure connection.

  8. Do we collect information from minors?

    We do not knowingly solicit data from or market to children under 18 years of age. By signing up to and using any of our products, you represent that you are at least 18 years of age.

  9. What are your privacy rights?

    Under the Data Protection Act, 2019, you have the following rights:

    1. The right to be informed

      Our Terms and Conditions provide a detailed description of your rights. To ensure the consent you give us is informed, at the time of collection you will beinformed of:

      • The purpose for the collection;

      • Who we will share your data with;

      • Our contact information and if the data will not be processed by us – thecontact information of the data

        processor;

      • Measures we have in place to protect your personal data;

      • If the collection is voluntary;

      • The consequences of your refusal to provide the information requested.

    2. You have the right to access your data.

      We maintain a transparent relationship with our clients and upon request we will provide you with information regarding your account with us.

    3. Right to rectification

      In the event there are any errors in the information we collected or in how werecorded your information, you have the right to request us to correct yourdetails.

    4. Right to erasure

      Should you decide to close your account with us, you have the right to requestfor your data to be deleted or anonymized.

    5. Right to object/opt-out

      The Data Protection Act gives you the right to request for us to stop processingyour personal data. We take all such request seriously. Where we no longerhave a legitimate interest in processing your personal data, our CustomerService Team will work with you to reach a solution.

    6. Right to data portability

      Upon request and payment of applicable fees, we are able to provide you with your data in a machine readable format for transmission to another data controller or processor.

    7. Right not to be subjected to automated decision making

      To enable us provide products that are best suited to you, we use algorithms to assess your account. The use is in part to provide us with information regarding the products you qualify for or that are best suited for you. You have the right to request for us to re-assess a decision that we have made regarding your account. Our Customer Service Team will be able to assist you should you have any queries.

  10. Opting out of messages

    Upon agreeing to our Terms and Conditions, you gave us consent to contactyou. All our messages are therefore sent to you with your approval. However, should you no longer want to receive messages that are not specific to youraccount usage, our mobile messages provide you with an option to opt-outof receiving alerts. If you have any difficulty with our SMS instructions, or any other mobile platform we may have, contact our Customer Service Team for further assistance.

  11. Notification on Updates

    This Privacy Policy is available on our website, all updates will automatically reflect on the website.

  12. How can you contact?

    If you have questions about this policy, you can email our Data Protection Officer at dataprotecionofficer@4g-capital.com.

Updated: October 2022